Mr. Zhang Ming, Deputy General Manager of Marketing and Sales of Management System Service Department of TUV Greater China, Germany, signed a strategic contract with Xue Zhihui, President of Wenzhou Heping Plastic Surgery Hospital
Shanghai, January 12, 2016 -- Recently, "Wenzhou Heping Plastic Surgery Hospital introduced ISQM * * service quality system (ISQM for short) and TUV Rheinland The SQS * * Service Quality Certification (SQS) Kick off Meeting was held in Wenzhou Heping Plastic Surgery Hospital, which is also the * * hospital in East China that carries out SQS in the plastic surgery industry. TUV Rheinland Group, a world-famous certification agency, officially signed a strategic cooperation agreement with Heping Plastic Surgery Hospital to help the whole hospital promote the standardized management of * * service quality, and help Heping start the war of medical beauty service upgrading with a more perfect service model and environmental experience.
Mr. Zhang Ming, Deputy General Manager of Marketing and Sales of Management System Service Department of TUV Greater China, Germany, signed a strategic cooperation agreement with Xue Zhihui, President of Wenzhou Heping Plastic Surgery Hospital, to introduce ISQM, changing "price war" into "service war."
In recent years, medical beauty institutions have grown rapidly, but there are also many problems in this industry, such as the quality of some institutions is mixed, service standards are confused, and doctors' qualifications have become a mystery. Wenzhou Heping Plastic has carried out strategic cooperation with TUV Rheinland Group of Germany and introduced ISQM * * service quality management system, aiming to improve the service quality of hospitals and actively change "price war" into "service war". "Profession and quality are the basic skills, and service is the absolute principle", said Xue Zhihui, president of Wenzhou Heping Plastic Surgery Hospital firmly.
TUV Rheinland Group, founded in 1872, has become the synonym of "* * service quality" for more than 140 years. At present, Mercedes Benz, BMW, Apple SONY、 Lenovo, Alibaba, Haier, Gree, Dubai Sailing Seven Star Hotel and other medium and high-end enterprises need to carry out product quality inspection or system evaluation, all of which are certified by TUV Rheinland** Germany Bayern Munich Club has obtained the SQS certification, and dozens of hospitals in China have benefited greatly from this certification.
At the signing ceremony, Xue Zhihui, the president of Wenzhou Heping Plastic Surgery Hospital, said that Heping Plastic Surgery has a history of more than 20 years, and has made great strides in professional and technical development. As a senior figure in the domestic medical beauty industry, it is incumbent on "peace" to guide the healthy and healthy development of the local medical beauty industry. "This time, we introduced ISQM * * service quality management process and applied for TUV Rheinland For medical institutions with SQS * * service certification, we will take this opportunity to promote the standardized management of * * service quality throughout the hospital, provide more professional and high-quality medical treatment process for "beauty seekers" with a more perfect service model and environmental experience, and also take the lead in becoming the pacesetter of service quality management in the medical beauty industry, thinking about further hospital core competitiveness and new blue ocean. "
President Xue said that at present, domestic hospitals mainly apply for JCI hospital evaluation, and JCI mainly focuses on medical quality, infection, safety and other professional projects, but will first let hospitals apply for TUV Rheinland The reason for SQS * * service quality certification is that in addition to the above professionalism and safety, the hospital medical staff are required to conduct comprehensive services for patients, polite response, communication and dialogue, hospital safety, internal service management, marketing management, education and training, which is very helpful to hospital management and customer feelings.
Strict certification, more than 1000 passes will be passed in the next 9 months
TUV Rheinland, Germany The SQS * * service quality certification is known for its rigor, with nearly 1000 items of inspection content, and needs to pass the unannounced service investigation and the assessment of document review of each department. The examination content includes a full set of processes such as online or telephone appointment, registered outpatient service, medical environment, and personnel service attitude. The service certification content covers six major fields, including environmental services, commodity services, and personnel services, And the assessment must be reviewed at least once a year for three consecutive years. If the re inspection fails in one year, the certification qualification will be cancelled.
Mr. Zhang Ming, Deputy General Manager of Marketing and Sales of Management System Service Department of TUV Greater China, Germany, who attended the signing ceremony, said: "TUV Rheinland is a global certification agency famous for its preciseness, pragmatism and quality first. In terms of SQS certification alone, we have accumulated rich experience in quality certification in the global medical, financial, retail, tourism, auto dealers and other service industries. ISQM** The service quality management process will help the hospital to do a good job in internal operation management, and effectively improve the consumer service experience to a large extent. It has become a unique advantage for medical beauty institutions to comprehensively improve service quality, and has an important guiding role for the standardized development of the plastic surgery industry and the overall upgrading of service quality. "
(Reprint/Internet information)
