Analysis of user needs of General Affairs Department of Shanghai New Vision Eye Hospital
1. More convenient service process
The General Affairs Department of Shanghai New Vision Eye Hospital is committed to providing fast and efficient service processes to meet the needs of patients. First of all, patients can make appointment and registration through the hospital's official website, telephone, WeChat public account and other ways to facilitate patients' timely appointment. Secondly, the hospital has set up an intelligent self-service machine, through which patients can complete registration, medicine collection, payment and other operations, reducing the waiting time for manual queuing and improving the efficiency of medical treatment. In addition, the hospital has also set up an online consultation platform, so that patients can consult doctors at home to obtain relevant medical advice, reducing the inconvenience of patients in the medical treatment process.
The more convenient service process not only improves the patient's medical experience, but also reduces the burden of medical staff, so that the hospital can better meet the needs of patients.
2. Provide all-round medical services
The General Affairs Department of Shanghai New Vision Eye Hospital provides patients with comprehensive medical services to meet the needs of patients for treatment of different types of eye diseases. The hospital is equipped with advanced equipment and professional medical care team, and has rich experience and technology in the treatment of cataract, glaucoma, myopia, hyperopia, strabismus and other eye diseases, which can give patients accurate and professional diagnosis and treatment.
In addition, the hospital also provides eye surgery, vision correction surgery, glasses optometry and other services to meet the needs of different patients. The hospital aims to provide one-stop medical service, provide the best treatment plan for patients, and constantly improve the service level and medical quality through scientific and technological means.
3. Provide considerate postoperative care
The General Affairs Department of Shanghai New Vision Ophthalmology Hospital focuses on postoperative nursing and provides considerate services for patients. The hospital will make a return visit by phone or SMS at the first time after the operation to understand the patient's condition after the operation and help solve the problem. At the same time, the hospital also set up an outpatient clinic for postoperative reexamination to provide patients with further examination and guidance, and timely intervention for postoperative complications.
In addition, the hospital will regularly organize postoperative reexamination activities to provide patients with regular inspection and follow-up services to ensure the surgical effect and patient satisfaction. Through continuous optimization and improvement of postoperative nursing, the hospital can meet the patients' needs for postoperative maintenance and rehabilitation, and improve the patients' trust and satisfaction.
4. Provide comfortable medical environment
The General Affairs Department of Shanghai New Vision Ophthalmology Hospital is committed to providing a comfortable and quiet medical environment and creating a relaxed and pleasant medical atmosphere for patients. The waiting area of the hospital is equipped with comfortable seats, reading materials and televisions, so that patients can relax during the waiting period. The hospital also pays attention to hygiene and cleanliness, keeps the hospital clean and tidy, and provides patients with a clean and safe medical environment.
In addition, the hospital also pays attention to doctor-patient communication, and medical staff will patiently listen to patients' needs and doubts, and answer patients' questions. The hospital is people-oriented, respects the rights and interests of patients, provides personalized services, and increases patients' satisfaction and medical experience.
Summary
The General Affairs Department of Shanghai New Vision Ophthalmology Hospital fully understands the needs of patients, and through efforts in providing convenient service processes, comprehensive medical services, thoughtful postoperative care and comfortable medical environment, it has met the various needs of patients for ophthalmic medicine. The hospital has won the trust and praise of patients by continuously improving the service level and medical quality.
