Shanghai Ophthalmology Hospital must consult the new vision of the return visit service
As a professional ophthalmic hospital, Shanghai Eye Hospital Bizi New Vision focuses on providing all-round services, not only achieving accuracy and safety during the operation, but also giving more meticulous care to patients in terms of follow-up visits and after-sales services after the operation.
1. Return visit of professional doctors
The medical team of BIZ New Vision in Shanghai Eye Hospital is composed of a group of experienced and skilled professional doctors. After the operation of the patient, the hospital will arrange a return visit by the doctor to track, understand and evaluate the condition of the patient after the operation. The doctor will make a telephone return visit or face-to-face return visit with the patient to inquire about the postoperative recovery in detail, answer the patient's questions, and give recovery suggestions according to the actual situation. This personalized return visit service can make patients feel the concern and attention of doctors, and improve patients' satisfaction with the surgical effect.
During the return visit, the doctor will also explain some common discomfort after the operation, and provide corresponding nursing methods to help patients recover quickly. The doctor will introduce the postoperative precautions in detail, including drug use, diet adjustment, daily life precautions, etc., to ensure that the patients can implement them correctly and avoid postoperative complications.
2. Quick response customer service team
Shanghai Eye Hospital Bizi New Vision has a special customer service team responsible for patient consultation and question answering. The patient can contact the customer service by phone or online platform at any time to ask about the recovery, drug use, diet adjustment and other issues after surgery. The customer service team will quickly give a satisfactory answer to solve the patients' doubts and problems. The efficient response of the customer service team can make patients feel the attentive service of the hospital and improve patient satisfaction.
The customer service team is also responsible for arranging the patient's return visit and further examination to ensure that the patient's recovery after surgery is monitored and evaluated in real time. They will flexibly arrange the return visit time according to the doctor's suggestions and the patient's actual situation, so as to facilitate the patient to do further examination and treatment.
3. Regular health education activities
Shanghai Eye Hospital BIZ New Vision will regularly organize health education activities to popularize ophthalmic knowledge to patients and improve their awareness and emphasis on postoperative nursing. These health education activities were carried out through lectures, knowledge explanations and other forms, covering postoperative nursing, eye disease prevention, eye health maintenance and other aspects. By participating in these activities, patients can learn more about eye health and improve their health literacy.
Health education activities also provide opportunities for face-to-face communication with doctors. Patients can directly ask and consult doctors for professional answers and suggestions. This interactive education activity can enhance the communication and trust between patients and doctors, and promote the implementation of postoperative care for patients.
4. Perfect after-sales service
Shanghai Eye Hospital BIZ New Vision also provided perfect after-sales service after operation. Patients can consult and report their postoperative conditions at any time, and the hospital will provide corresponding solutions and suggestions according to the actual situation. If the patient has an abnormal situation after the operation, the hospital will arrange the patient for reexamination and treatment in time to ensure the patient's health and safety.
After sales service also includes postoperative follow-up and reexamination. The hospital will actively contact patients to understand their recovery and provide further treatment and rehabilitation guidance according to actual needs. The hospital will develop a personalized follow-up plan according to the patient's postoperative conditions to ensure that the patient's postoperative recovery reaches a good state.
summary
Shanghai Eye Hospital BIZ New Vision focuses on postoperative return visit and after-sales service. Through professional doctors' return visit, rapid response customer service team, regular health education activities and perfect after-sales service, it provides patients with all-round care and support. This patient-centered service concept enables patients to receive continuous attention and help after surgery, improves patients' satisfaction with the hospital, and strengthens the trust and cooperation between doctors and patients.
