Aspect 1: Provide professional ophthalmic medical services
Shanghai Eye Hospital New Vision, as a professional eye hospital, has a high-quality medical team. The hospital has employed a group of well-known ophthalmologists at home and abroad, who have rich clinical experience and professional knowledge and can provide the most authoritative diagnosis and treatment scheme for patients.
The hospital has advanced medical equipment, such as high-definition fundus camera, femtosecond laser, ocular surface imager, etc. These devices can accurately and quickly check the eyes and provide comprehensive ophthalmic medical services for patients.
In addition, the hospital also carried out ophthalmic academic exchange activities, held academic lectures and seminars regularly, and jointly studied and discussed the latest ophthalmic medical technology with domestic and foreign ophthalmologists to constantly improve the medical level of the hospital.
Aspect 2: Provide convenient medical experience
In order to provide a more convenient medical experience, Shanghai Eye Hospital New Vision actively promotes online appointment registration system. Patients can easily make an appointment for registration through the hospital's official website or mobile APP, avoiding the tedious process of waiting in line.
The hospital also pays attention to improving the medical environment. The waiting area is equipped with comfortable seats and magazines to provide patients with a comfortable waiting environment. At the same time, the hospital provides sufficient parking spaces for patients.
The hospital also pays attention to privacy protection and provides patients with a private medical environment. When visiting the hospital, the privacy of patients will be strictly protected to ensure the safety and rights of patients.
Aspect 3: Provide comprehensive ophthalmic health services
Shanghai Eye Hospital New Vision not only provides ophthalmic diagnosis and treatment services, but also focuses on eye health education. The hospital offers lectures on eye health education and free clinic activities to popularize common sense of ophthalmology and eye health knowledge to the public and enhance their awareness of eye health.
The hospital also set up an optometry clinic to provide optometry, glasses matching and other services for patients. The hospital is equipped with advanced optometry equipment and cooperates with many opticians to provide personalized glasses matching services for patients.
In addition, the hospital also launched a myopia prevention and control project to provide targeted treatment programs for children and adolescents with myopia, helping them effectively control the degree of myopia.
Aspect 4: Establish a good customer relationship
The new vision of Shanghai Eye Hospital focuses on establishing good customer relations with patients. The hospital has set up a customer service center to provide 24-hour consultation services for patients. Patients can contact the hospital through telephone, WeChat and other channels to obtain professional answers and solutions.
The hospital also pays attention to the satisfaction survey and feedback of patients. Through regular communication and exchange with patients, it understands the needs and opinions of patients, constantly improves medical services, and improves patient satisfaction.
The hospital also implements a membership system to provide special treatment such as preferential treatment and preferential price for long-term patients, so as to enhance the sense of belonging and loyalty of patients.
Summary
Shanghai Eye Hospital New Vision has successfully attracted the attention and choice of a large number of users by providing professional ophthalmic medical services, convenient medical experience, all-round ophthalmic health services and good customer relations. As a real hospital, New Vision will continue to be committed to providing better ophthalmic medical services for patients, paying attention to patients' eye health and improving patients' satisfaction.
