New vision of ophthalmic hospitals: convenient services to meet user needs
Shanghai Eye Hospital not only provides professional ophthalmic diagnosis and treatment services, but also constantly strives to improve user experience, provide various convenient services, and meet the different needs of users. This article will elaborate on these convenient services from four aspects.
1、 Online registration and queuing system
In order to facilitate users to register for medical treatment, Shanghai Eye Hospital introduced an online registration system. Users can easily complete the registration by selecting the department and time of treatment on the hospital website or mobile APP and filling in personal information. At the same time, the hospital has also launched an intelligent queuing system. Users can scan the QR code to obtain their own queue number, without waiting in the waiting area. They can wait according to the system prompts. This measure effectively reduces the waiting time of users and improves the efficiency of medical treatment.
In addition, the hospital also provides an appointment service, and users can make an appointment for an expert number or surgery in advance according to their own schedule.
2、 Convenient medical payment
In order to facilitate user payment, Shanghai Eye Hospital provides a variety of convenient medical payment methods. In addition to traditional cash and bank card payments, users can also use Alipay, WeChat payment, Apple Pay and other mobile payment methods to pay. This payment method is fast and convenient, which greatly reduces the queuing time of users and improves user satisfaction.
At the same time, the hospital also cooperates with several insurance companies to provide direct payment services for users. Users only need to show their medical insurance cards, and the hospital will directly settle with medical insurance reimbursement, reducing the economic burden of users.
3、 Remote consultation and drug distribution
Adhering to the principle of "patient-centered", Shanghai Eye Hospital not only provides offline medical services for patients, but also facilitates patients in remote areas to seek medical treatment through remote inquiry system. Users can conduct video consultation through the hospital's official website or mobile APP, and doctors can make preliminary diagnosis and provide reasonable suggestions according to the patient's description and video observation. This greatly facilitates the life of patients who are physically inconvenient or far away from the hospital.
In addition, the hospital also provides drug delivery services. Users can choose express delivery or door-to-door delivery after purchasing the required drugs in the hospital pharmacy, which saves users the trouble of picking up drugs by themselves.
4、 Professional follow-up reminder and health management
In order to facilitate the users' further consultation, Shanghai Eye Hospital launched a professional reminder service for further consultation. Users only need to provide contact information when they go to see a doctor. The hospital will remind users of the time of return visit by SMS, phone or email, so as to reduce the delay of treatment caused by users' forgetting.
In addition, the hospital also provides health management services for users. Users can record health related information such as personal medical records and medication conditions on the hospital website or mobile APP. The hospital will provide personalized health management suggestions based on these information to help users better manage eye health.
To sum up, Shanghai Ophthalmology Hospital has met the different needs of users and effectively improved their medical experience through online registration, queuing system, convenient medical payment, remote consultation and drug distribution, professional follow-up reminder, health management and other convenient services. Users can not only register and pay fees at any time and anywhere, but also easily solve ophthalmic problems through remote consultation and drug delivery, and enjoy professional reminders of future visits and personalized health management, truly realizing a new vision of ophthalmic hospitals.
