How about Liu Jianguo's service attitude in Xi'an Ophthalmology Department?
Liu Jianguo of Xi'an Ophthalmology Department is a well-known ophthalmic hospital, which is famous for its professional ophthalmic technology and high-quality service. As the chief physician of the hospital, Dr. Liu Jianguo's service attitude was praised by patients. Liu Jianguo's service attitude of Xi'an Ophthalmology Department will be described in detail from four aspects: hospital environment, doctor communication, diagnosis and treatment process and after-sales service.
1、 Hospital environment
As a hospital with a long history, Liu Jianguo of Xi'an Ophthalmology Department has always been committed to providing patients with a comfortable, clean and safe medical environment. The hospital has complete internal facilities, including hall, waiting area, examination area and operation area. The waiting area is equipped with comfortable seats, tea machines and other facilities, providing a spacious, bright, comfortable and warm waiting area for patients.
In addition, the hospital has also adopted advanced equipment and technology to ensure that patients receive high-quality diagnosis and treatment services. Whether it is diagnostic equipment or surgical materials, hospitals purchase them in strict accordance with national standards. All these provide a place for patients to seek medical care at ease.
2、 Doctor communication
Liu Jianguo, a doctor in Xi'an Ophthalmology Department, is excellent in communicating with patients. They communicated with the patient with a kind smile and a gentle tone, and listened patiently to the patient's description and doubts. In the process of consultation, the doctor will carefully ask the patient's medical history, and accurately understand the patient's condition through careful observation and professional troubleshooting.
After the diagnosis result comes out, the doctor will explain the diagnosis result to the patient and propose the corresponding treatment plan. They will explain the cause and treatment of the disease in simple and understandable language, so that patients can understand their condition and the necessity of treatment. During the whole communication process, doctors always pay attention to the feelings of patients, respect their choices, and try to answer their questions.
3、 Diagnosis and treatment process
For patients, the diagnosis and treatment process is very important. Liu Jianguo, a doctor in Xi'an Ophthalmology Department, was very meticulous and professional in the process of diagnosis and treatment. Whether it is visual inspection, intraocular pressure measurement or fundus inspection, doctors will take it seriously to ensure the accuracy of diagnosis results.
During the treatment, doctors will operate accurately and follow standard procedures and operation requirements. Whether it is drug treatment, surgical treatment or postoperative rehabilitation guidance, doctors will develop personalized treatment plans according to the patient's condition. The doctor will explain in detail the discomfort or complications that may occur during the treatment, as well as how to prevent and deal with them.
In surgical treatment, doctors will strive to be accurate, fast and safe. Before the operation, the doctor will fully communicate with the patient to inform them of the risks and precautions of the operation. During the operation, the doctor will provide a professional team to closely monitor the vital signs of patients to ensure the safe and smooth operation.
4、 After sales service
Liu Jianguo of Xi'an Ophthalmology Department is very considerate in terms of after-sales service. After treatment, the doctor will arrange a follow-up visit according to the patient's condition, and regularly review the patient's eye condition. The hospital has also established a variety of remote consultation service channels to facilitate patients to obtain timely guidance and help from doctors.
At the same time, the hospital has a special customer service department responsible for patient consultation and complaint handling. Whether it is telephone consultation, online consultation or consultation at the hospital, customer service personnel will actively and patiently answer patients' questions, solve patients' problems, and feed back patients' suggestions and opinions to relevant departments of the hospital to continuously improve service quality.
Summary
To sum up, Liu Jianguo of Xi'an Ophthalmology Department has a very good service attitude. Whether it is the hospital environment, doctor communication, diagnosis and treatment process or after-sales service, all reflect the hospital's care and responsible attitude towards patients. As a well-known ophthalmic hospital, Liu Jianguo of Xi'an Ophthalmology Department will continue to provide high-quality medical services for patients.
