Queuing of Xi'an Xingcheng General Hospital of Traditional Chinese Medicine Ophthalmology
With people's increasing concern for health, the queuing problem of ophthalmic clinics has gradually become a topic of concern. As a professional eye hospital, does Xi'an Xingcheng General Hospital of Traditional Chinese Medicine Ophthalmology have queuing problems? The following is detailed from four aspects.
1. Number of patients
As one of the larger ophthalmic hospitals in Xi'an, Xingcheng General Hospital of Traditional Chinese Medicine Ophthalmology receives a large number of patients every day. At peak times, the number of patients may be large, which may lead to a certain queuing situation. However, the General Hospital put patients' experience in the first place, and tried to reduce the waiting time by reasonably arranging doctor resources and department layout. The hospital also advocates online appointment for medical treatment, so as to better shunt patients and improve the efficiency of medical treatment.
In addition, Xingcheng General Hospital of Ophthalmology of Traditional Chinese Medicine has also continuously improved medical facilities and service system. By increasing the training and introduction of doctors, it has improved the efficiency of medical treatment and alleviated the pressure of queuing. Therefore, the queuing problem in the hospital as a whole is not very serious.
2. Triage process
In order to avoid confusion in the queuing process of patients in the hospital, Xingcheng General Hospital of Ophthalmology of Traditional Chinese Medicine implemented a scientific triage process. The first patient will have a preliminary examination in the hall, and the doctor will make a preliminary diagnosis based on the patient's symptoms and condition, and decide whether to carry out further examination and treatment. According to the doctor's judgment, the patient will be guided to the corresponding department for treatment.
Through this triage process, it effectively avoided the occurrence of a large number of patients queuing at the entrance of the department. The triage process between different departments is orderly, which provides a better diagnosis and treatment environment for subsequent patients while patients seek medical treatment.
3. Appointment registration
In order to facilitate patients' treatment, Xingcheng General Hospital of Traditional Chinese Medicine Ophthalmology provided appointment registration service. Patients can register in advance through telephone appointment or online appointment platform, and directly go to the hospital for treatment on the day of treatment. The appointment registration effectively avoids the queuing of patients and reduces the waste of time. At the same time, the hospital also reasonably arranged the appointment time of patients to ensure that doctors and patients have sufficient time for communication and treatment.
The way of appointment and registration can not only improve the efficiency of patients' treatment, but also avoid too many queuing problems, which fully reflects the idea of Xingcheng General Hospital of Traditional Chinese Medicine Ophthalmology to pay attention to patients' medication experience.
4. Visit environment
Xingcheng General Hospital of Traditional Chinese Medicine Ophthalmology, as a professional ophthalmic hospital, has also made a lot of efforts in the medical environment. The internal facilities of the hospital are advanced, clean, tidy and well ventilated, providing a comfortable medical environment for patients. The triage counter, waiting area, medical equipment, etc. are carefully arranged so that patients can see doctors in an orderly manner and reduce the waiting time.
In general, the queuing problem of Xingcheng General Hospital of TCM Ophthalmology is not serious. Through reasonable arrangement of the number of patients, scientific triage process, provision of appointment registration service and good medical environment, the hospital effectively reduced the waiting time of patients and improved the efficiency of medical treatment. When patients visit Xingcheng General Hospital of Traditional Chinese Medicine Ophthalmology, they do not need to worry too much about queuing, and can better enjoy professional ophthalmic medical services.
