How about Ge Jian's service attitude in Zhongshan Eye Hospital?
Zhongshan Eye Hospital is a well-known eye hospital in Guangzhou. It is widely praised by patients for its professional medical technology and high-quality service. Among them, Dr. Ge Jian, as one of the attending doctors of the hospital, is loved by patients with his gentle and meticulous service attitude. The following will elaborate on Dr. Ge Jian's service attitude from four aspects.
1. Listen patiently and understand the condition
As an ophthalmologist, Dr. Ge Jian attaches great importance to communication with patients. In the process of diagnosis and treatment, he will patiently listen to the patient's statement, carefully inquire about the symptoms, and comprehensively understand the patient's condition in combination with the medical history and examination results. Dr. Ge Jian's meticulous service attitude made patients feel concerned and valued, and also provided an accurate basis for follow-up treatment.
For example, when a patient comes to see a doctor, Ge Jian will first help the patient record the medical history in detail, and then patiently listen to the patient's description of the condition. At the same time, he will carefully observe the patient's eye condition, and use professional equipment for necessary inspection. Through these meticulous measures, Dr. Ge Jian provided professional and considerate services for patients.
2. Detailed explanation to eliminate doubts
Dr. Ge Jian paid attention to giving detailed explanations to patients during diagnosis and treatment to help patients better understand their own conditions and treatment plans. He will use easy to understand language to explain the causes, symptoms and possible effects of treatment to patients, so that patients have a clear expectation of treatment.
In addition, Dr. Ge Jian will explain the risks and precautions that may be encountered in the treatment process to patients, so that patients understand that they need to cooperate with the doctor in the treatment process. Through careful explanation, Dr. Ge Jian effectively reduced the patient's doubts and anxiety, and strengthened the patient's trust in medical care.
3. Caring and caring for patients' needs
Doctor Ge Jian pays attention to the humanistic care with patients, often asks patients about their physical conditions and psychological feelings, and gives them proper care and encouragement during the treatment. He respects the choice and needs of patients and tries his best to meet their special requirements.
For example, when an elderly patient is faced with eye surgery, Dr. Ge Jian will pay special attention to the suitability and risks of the surgery and have a detailed discussion with the patient and his family. For some patients with special needs (such as fear of surgery), Dr. Ge will patiently listen to their concerns and try to provide corresponding comfort and help. This caring attitude makes patients feel understood and cared for, and enhances patients' satisfaction with the hospital.
4. Professional technology and superb medical skill
In addition to excellent service attitude, Dr. Ge Jian was recognized by patients with his superb medical skills and professional knowledge. He has rich clinical experience in the field of ophthalmology, and can accurately diagnose and treat various eye diseases.
For example, there was a patient with complicated fundus disease who went to different hospitals for many times without success. Under the treatment of Dr. Ge Jian, the patient's condition has been significantly improved. Dr. Ge Jian adopted a unique treatment plan and solved the patient's problems through meticulous surgical operation. The patients spoke highly of Dr. Ge Jian's professional skills.
Summary
To sum up, Dr. Ge Jian of Zhongshan Eye Hospital has an excellent service attitude. He keeps good communication with patients, listens patiently and explains carefully, so as to remove doubts for patients; He pays attention to humanistic care, respects patients' choices and needs, and takes care of patients' various needs; At the same time, Dr. Ge Jian has superb medical skills and rich clinical experience, and can provide accurate diagnosis and treatment for patients. These excellent service attitudes made patients deeply impressed with Zhongshan Eye Hospital, and also enhanced their trust and satisfaction with the hospital.
